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Terms & Conditions
Payment Terms: We accept all major credit cards or payments through PayPal. We offer terms to customers who provide us with acceptable credit information. If you’re interested in opening a credit account with us, please email us at firstname.lastname@example.org. Po's are accepted from Government agencies, including, PD Dept's, Hospitals, Fire Dept., Schools, etc with a hard copy of the purchase order.
TruVoice Telecom Inc. is excited to offer a no obligation 30-day trials
for TruVoice products only. In addition, we also provide you with a
prepaid return tag to return any unwanted equipment. Return labels are mailed
with a copy of the invoice or you may request a label be emailed to
you. Trial equipment cannot be returned after 30 days and payment is
expected. Please contact our sales department for more information.
Trials are not offered to individuals.
Returns for NON DOA products: RMA numbers are not required however you must contact your Account Manager to avoid any errors and included an explanation to why you are returning the product. Returns will not be accepted after 30 days from the date of invoicing. New TruVoice products carry a 30 day return policy. A 20% restock fee may apply if TruVoice equipment is not returned in an “as new” condition. Refurbished Plantronics, GN Netcom/Jabra and all other manufacturers' products carry up to a 30 day return policy. For the return of NEW Plantronics, Jabra and telephones, we are bound by these companies return policies which is 10 days from receipt. RETURNED EQUIPMENT SHOULD BE IN THE SAME PERFECT CONDITION AS RECEIVED INCLUDING THE PACKAGING.
Before you attempt to return equipment please read the following information:
1. DO NOT TEAR, WRITE ON OR DEFACE THE PRODUCT BOX IN ANY WAY.
2. DO NOT RETURN EQUIPMENT WITH MISSING PAPERWORK, INCLUDING CARD BOARD INSERTS OR PARTS.
3. DO NOT USE STAPLES, STICKERS OR TAPE ON THE PRODUCT BOX.
4. DO NOT USE THE PRODUCT BOX TO SHIP THE ITEM BACK.
5. DO NOT RETURN AN ITEM IF YOU'VE HAD IT FOR MORE THAN 30 DAYS, SEE EXPLANATION ABOVE
6. DO NOT RETURN AN ITEM IF IT IS NOT IN THE SAME NEW CONDITION AS RECEIVED
1. If you've received a defective product, read the "Advance Replacement" information below.
2. Do double check that ALL packing materials and parts are in and package properly for the return
2. Do use a separate shipping box to ship the item(s) back
3. Do send a copy of your invoice or packing slip and include a written explanation for the return.
4. Do send your return to: Attn: Returns
**A restock fee of up to $50.00 may be applied to returns of Plantronics and Jabra equipment. Shipping charges are NOT refundable.**
Exchange: If within 30 days of purchase you are not happy with your purchase and would like to discuss an exchange, please contact your Account Manager or email Sales@truvoicetelecom.com
Defective Equipment - Advance Replacement: TruVoice Telecom Inc. will exchange equipment which is found to be defective during the first 30 days of service. Exceptions may apply. You must contact your Account Manager for details. Email your rep, call 1-888-448-5556or email email@example.com to be directed to your representative. Advance Replacement equipment maybe available during the replacement process, if the goods are deemed to be DOA from the manufacturer or as agreed by your Account Manager.
General Repairs: An RMA# is not necessary to return headsets for repair. To expedite your repair please include in your shipment a packing slip and include it in your shipment. You will be contacted by your representative about any discrepancies in inventory and any out of warranty charges. This will give you the opportunity to take advantage of our buyback program to help you make the best cost-effective decision for you and your company. Our warranty covers defects in material and workmanship; it also covers wear and tear from normal use. Abuse is not covered and will void the warranty.
TruVoice Life (Lifetime Warranty): TruVoice Life is a warranty that covers all electronic parts within all TruVoice Headset Models with Full Lifetime Cover.
During this Period if Your headset receives any general mechanical fault from the list shown below please return the unit to us and the headset will be repaired /replaced under the warranty and returned to you with the lifetime warranty intact.
General mechanical faults are covered
- No Inbound Sound from any of the speakers
- No Outbound Sound from the Microphone
- Crackling sounds in Earpiece with no cosmetic damage to the headset
- Breakage to a recognised weak point within the headset. To check if your fault is recognised please contact us.
Customer Damage faults are not covered
- Any Cosmetic Break or crack to any part of the plastics (microphone, Speakers capsule, QD or Headband)
- Liquid damage to the electrical circuit
- Any Cuts or breakages to the QD cable (Cable from speaker capsule to QD (Quick Disconnect)
- Removal of Warranty Label on QD Cable
- Damage from self repair
Are you unsure if your fault is covered by our warranty? If so please send us a detailed fault description or image of the fault to firstname.lastname@example.org or call and speak to our team on +1 813 867 7175
New Warranty Repairs: Most TruVoice Telecom Inc. products carry a Lifetime Replace / Repair warranty. Please be advised that tampering with warranty codes will void the warranty. For questions concerning warranty codes, please contact your Account Manager. Plantronics, GN Netcom/Jabra and any equipment other than TruVoice Telecom Inc., when purchased new are covered under the factory warranty and should be sent directly back to them. Our warranty covers defects in material and workmanship; it also covers wear and tear from normal use. If we return equipment to Plantronics, GN Netcom/Jabra, Polycot. Etc for you, you will be responsible for the shipping charges. For all manufactured headsets abuse is not covered and will void the warranty.
Refurbished Warranty: All refurbished equipment purchased from TruVoice Telecom Inc carries a warranty from 1 year and up depending on the equipment. Warranty information is available with all advertised equipment or as explained by your Account Manager. Our warranty covers defects in material and workmanship; it also covers wear and tear from normal use. Abuse is not covered and will void the warranty. We will pay for return shipping IF the equipment is under our warranty.
Shipping Charges: Shipping charges will be automatically added to the order at checkout. Please refer to our shipping section.
Terms and Policies: Subject to change without notice. Any question regarding our terms and policies can be explained further by contacting your Account Manager or customer service at 1-888-448-5556.