Repair and Buy Back Service

Free Estimates

  1. Send your faulty goods to us where our technicians will evaluate the extent of the damage and quote you for the repair work necessary.
  2. If you're not happy with the quote, we'll send back your goods free of charge.
  3. If you're happy with the quote, we'll repair the goods and send them back to you within 5-7 working days.

Our trained repair technicians are able to give you a free estimate on all repair work, ensuring that you know exactly how much it will cost before the repair, and in addition to fixing your headsets to the highest standards we will also replace any headset consumables (ear cushions, voice tubes, windshields...) free of charge with any repair.


Approximate Repair Costs

The cost of a headset repair is usually between $20.00 and $30.00 per headset
Specialist items such as amplifiers it will usually cost around $50.00
Conference unit repairs start from $50.00
System handset repairs start from $30.00

*Actual repair costs would need to be quoted based on free estimate from our repair technicians.


Repair time

Here at TruVoice Telecom we can repair your product within five to seven working days, once your goods have been repaired we will safely package them up and send them back to you with a twelve month warranty.

In the unlikely event that your goods do fail, we will fix the goods free of charge under the twelve month warranty.


Headset, Handset & Conference Unit Buyback Service

 If you have any of the following we will offer to buyback in almost any condition.

  • Office headsets – Plantronics or Jabra or Sennheiser
  • System handsets - Panasonic, AVAYA, Nortel, Siemens Cisco, etc
  • Conference unit – Polycom, Clear One, Konftel etc


If you require more information on the above please contact us by phone or our live chat service and our team would be more than happy to help