TruVoice-Headsets-Blog

A brief history of call centers

A brief history of call centers

Alan 12/01/2018 0
There is a common myth around the creation of call centers – that Rockwell built the first call center technology for Continental Airlines to allow fo...
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2018 Resolutions for Call Center Workers

2018 Resolutions for Call Center Workers

Alan 08/01/2018 0
A new year is always a good time for a new start, forming positive habits and cutting out negative ones.  Most people make at least a couple of resolu...
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New office?  New Telephone kit - Headset Bundles

New office? New Telephone kit - Headset Bundles

Alan 05/01/2018 0
Whether your company is moving to a new office, setting up another branch or starting up from scratch a new facility means new equipment.  It is a gre...
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Getting to grips with a call center – the most important user guide you'll ever read

Getting to grips with a call center – the most important user guide you'll ever read

Alan 02/01/2018 0
Call center work can be very diverse, from taking customer enquiries and providing technical support to cold-calling and lead generation, from emergen...
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Headset management services – is it worth it for the self-employed?

Headset management services – is it worth it for the self-employed?

Alan 27/12/2017 0
If you are self-employed you are no doubt aware of the increased ergonomic and productivity benefits of using a telephone headset to make and receive ...
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The twelve days of telephone headsets

The twelve days of telephone headsets

Alan 24/12/2017 0
The holidays are an excellent time for getting together for a sing song so we have penned our own version of the classic Twelve Days of Christmas so y...
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Hotels and headsets...

Hotels and headsets...

Alan 15/12/2017 0
…For those on reception,Conference facilities and hands-free discussion,Wireless and bluetooth and mobile enabled,These are a few of our favorite thin...
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Get into the Festive Spirit with Headset Decorations

Get into the Festive Spirit with Headset Decorations

Alan 08/12/2017 0
Working during the holiday season can be disheartening, especially in a call center where you may be speaking to people who are out shopping, socializ...
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Conference Calling – what is the best way?

Conference Calling – what is the best way?

Alan 30/11/2017 0
Conference calls are an important facet of business, both nationally and internationally.  Although email communication is widely used and can be help...
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Best Headset for Call Center and other Noisy Environments

Best Headset for Call Center and other Noisy Environments

Alan 24/11/2017 0
Call centers and open plan offices present big challenges in terms of acoustics for Telephone Headset Users.  Using moveable partitions to create cubi...
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Why a telephone headset is beneficial even for infrequent users

Why a telephone headset is beneficial even for infrequent users

Alan 17/11/2017 0
If you work in an office, in any capacity, the telephone is probably your worst enemy and best friend all rolled into one.  It's there for you to cont...
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Easy headset maintenance for agents

Easy headset maintenance for agents

Alan 07/11/2017 0
As any call center manager knows, headsets are prone to breaking.  This is not because they are not designed for heavy use, or because they are badly ...
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Wear a hearing aid? This is the best telephone headset for you

Wear a hearing aid? This is the best telephone headset for you

Alan 28/10/2017 1
Hearing loss can strike at any age, and although it is often thought of as an “old-person-problem” it affects people of all ages, especially those who...
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Choosing the right telephone headset for the environment

Choosing the right telephone headset for the environment

Alan 20/10/2017 0
Telephone headsets are used in several types of workplace, including call centers, offices with international locations and video conferencing suites,...
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Call center Headset etiquette – a guide for users

Call center Headset etiquette – a guide for users

Alan 13/10/2017 0
Telephone headsets are a commonplace sight in the modern office, but as with all new inventions it can take a while to adapt to the etiquette of prope...
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