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Who uses Telephone Headsets?
When you think of telephone headsets the first thing that pops into anyone's mind is call centers. It's true that call centers in every industry use headsets to enable the staff to type notes, look up customer records and organise repairs or maintenance if necessary, but they are not the only people who use telephone headsets.
The biggest obvious benefit to using a headset is having both hands free to perform other tasks, so they are also used by people like receptionists, who may have to answer and direct calls while dealing with emails and visitor badges, or audio typists and transcriptionists who need good quality sound and the ability to type as they listen. Many top end telephone headsets can also be used to listen to music and other audio files with the same great sound quality as standard stereo headphones. A binaural model with noise isolating functionality is best for audio typing, as they block out unwanted and distracting noise from outside and allow the user to focus fully on the task at hand.
Project and Event Co-ordinators working at venues or away from a desk for extended periods of time may also find a wireless telephone headset invaluable, especially on busy event days where they will be in demand. Using a wireless headset leaves hands free for putting up banners, sorting out product literature and other tasks necessary for setting up an event, all the while being able to multi-task and communicate with other team members to co-ordinate efforts. Without a headset, the Project Manager may spend a lot of time tied up on phone calls unable to do anything else, and this could cause timing problems on busy days.
Some workers may not use headsets all the time, but they can be useful on conference calls and when fielding technical support calls. On long calls a telephone headset is invaluable, as it removes the issue of tired arms and hand cramp that can arise from holding a traditional phone receiver for the duration of call.
Telephone headsets are great for people working in jobs where client calls are regular and can be lengthy. Architects and designers can keep both hands free to amend plans during a phone call and maintenance engineers can benefit from having a hands-free solution as well. Mobile enabled bluetooth headphones are great for people working off site, who may need to call headquarters for advice or to check on the availability of parts to fix a problem. Having a headset which connects to a mobile phone or desk phone is great for people who work in different sites, often as they can use them in every location, even on the move. These headsets count as a hands-free solution for driving as well, so they allow for constant connectivity between remote working staff and a main office.
Telephone headsets are also very useful for disabled people or those with limited motion in the upper body. Many people with arthritis or other painful joint conditions find it hard to hold a traditional phone receiver for any length of time, so instead they rely on speakerphone functionality to conduct phone calls. This may work in private settings, such as at home, but in a work environment it can be disturbing to others in the same space and in some cases the conversation may be of a sensitive nature and therefore unsuitable for broadcast to the entire office.
We can see there is a wide range of people for whom a telephone headset can make a real difference to the working day, even if their job is not one of those which would normally be associated with using a hands-free headset. TruVoice has a comprehensive range, perfect for every application and every person, so take a look at our range today.