Top breakable parts on telephone headsets

Posted by Alan 02/03/2018 0 Comment(s)

Manufacturers of telephone headsets produce different types which are intended for a particular level of use; call center headsets are built for regular use, so other cheaper models that are not designed for the frequent handling that happens in a call center will break quickly.  Using an infrequent use model in a call center will void the warranty and mean costly replacements or repairs need to be made, as the equipment has not been deemed suitable for such an environment.  However, even the sturdiest of headsets will break if dropped, sat on or otherwise damaged and happily many of these breakages can be repaired.


Earpieces are a commonly broken component of a headset, often snapping off the headband or coming apart entirely.  These issues are usually down to the headset being pulled off the head too quickly and getting caught up, or when the user forgets they are wearing it, stands up to walk away and the equipment falls to the floor after being wrenched off.  At TruVoice, we have a team of fully trained technicians who can repair these breakages and many more, starting at a cost of between $20 and $30 per unit.  We will provide a quote for the work needed, which you can approve or decline before we go ahead and fix it, and all our repair work is covered by a 12-month warranty.


Loose connections and worn out wires are another typical issue with anything cabled, but for telephone headsets especially, improper use can speed up the degradation of the wires and connections.  Again, forgetting to remove the equipment before standing up and walking away puts stress on the cables and connections and hastens the breaking of these parts.  Improper storage can also cause problems – people think if they wrap the cables tightly around the headband frame they will not become tangled.  While it is true that this will stop cables getting tangled, it will also put a lot of strain on the wires inside the cable and on the connection between the headset and the cable itself.  Tangled cables can be avoided by loosely wrapping the cable against itself, or wrapping it round something like the inside of a toilet roll tube. 


Leaving the headset on the edge of a desk and letting the cable hang down also puts undue stress on the connections which can lead to a fuzzy connection that is not rectified by changing machines or increasing the volume.  Another thing people do which they don't realize causes damage, is pulling the cord out of the computer or desk phone rather than pulling the plug itself; Whilst this would mean reaching a little further, it will stop the unnecessary strain on the cable that comes from yanking the cord from the connection.


Increasing the volume to deal with a headset that is malfunctioning and not loud enough may be a short-term fix, but this is masking an underlying problem and causing another.  The tiny components in the earpieces are delicate and prone to warping when exposed to a lot of vibrations, which is how sound travels.  Constantly turning up the volume and using it at this volume long term will cause sound distortion and then the breaking down of the speaker, which would need a repair to the tune of at least $70.


Call center managers can advise staff on the correct use and storage of their equipment and encourage people to report breakages or problems as soon as they happen.  This means repairs can be carried out before one issue begets another, more costly problem, and we can carry out the repairs needed quickly and with minimal fuss.

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