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Telephone headsets come into their own with virtual communication networks
The world of business communication has changed almost beyond recognition over the past two decades. As recently as ten years ago, most business communication was done from a fixed office, on a fixed line telephone or via email, generally sent from the office if not from a smartphone. Calling on a mobile phone could be risky while travelling, as tunnels or reception black spots caused the line to drop out mid call, so email was the less risky way to communicate on the go. As mobile networks have improved there is less of an issue with signal and reception, so mobile phones have almost entirely replaced fixed lines as the method of choice, even within the office. The advantage of using a mobile device in the office is that sensitive calls can be taken to a quiet place, as no-one is tethered to their desk for such tasks.
The increase in remote workers and staff on flexible contracts, as well as company mobile phones being the norm, is another reason why the traditional fixed telephone is not as widely used as before – people are used to being constantly connected to work via the device in their pocket. A decade ago around 8% of non-call center workers used a telephone headset routinely, but the figure now is around 80%, reflecting the increase in remote and travelling workers. In order to maintain the lines of communication on a variety of devices communication software like Skype for Business is used, with a high-specification telephone headset providing easy switching between devices.
The take up of telephone headsets is in part thanks to the increase in the number of workers who work from home some or all of the time and partly due to the growing number of company mobile phones issued to staff routinely. The types of phones being included in employment contracts are highly capable smartphones, which people also use to watch films, listen to music and look at social media contact during commutes or while travelling further afield for work. This dual use of the company phone, for both business and leisure, has helped fuel the growth of the mobile compatible telephone headset market, as these accessories can be used for two way communication or for audio only.
Employees with a company mobile phone will also have one for personal use, with which they may want to use their headset as a set of headphones for music and video browsing. This means the number of telephone headsets that are compatible with many different devices is growing in response to consumer demand. The way people consume media and maintain contact with their office has changed dramatically in recent times, and this behavior change influences the manufacturers to design and produce hardware that people want to use.
There is a new generation of telephone headsets that is being developed as a response to the changing consumer demands for multifunctional products and the expectation that new technology will make their life easier, not harder. It is an exciting time to be in the telecommunications sector with all these changes happening, and given the rapid pace of developments who knows, in 20 years’ time we may all have inbuilt video and telephone functionality via a brain implant and contact lens!