Improve your Ergonomic Credentials with Telephone Headsets

Posted by Alan 02/02/2018 0 Comment(s)

Modern businesses face a lot of challenges in today’s competitive marketplace – in order to attract top talent, companies have to be able to demonstrate why they are better than their competitors; from a recruitment and staff retention angle this means being the best place to work.  Increasingly companies shout about their environmental or charitable efforts to promote their business and position themselves as forward thinkers, but ergonomic credentials go a long way to attracting good employees and maintaining a happy and productive office environment.


Ergonomically designed chairs, computer keyboards and other peripherals are often the first thing people think of, and of course offering a choice of chairs, desk heights and other adaptations to the working environment makes a big difference to the physical health of employees, but this is just the tip of the iceberg.  When employees are required to use both a computer and telephone they often end up cradling the receiver between their ear and shoulder to keep hands free for typing and note making, but this leads to stress injuries in the hands, arms, neck and back, which in turn leads to time off work and for employers, hefty health insurance bills for treating these avoidable problems.  Employees who are able use a headset fare much better than their counterparts without and have fewer days off sick due to musculoskeletal injuries sustained at work. 


If an employee has recurrent problems from using a traditional telephone they may avoid making calls and cut important calls short because the pain is too distracting, and this drop-in productivity can have far reaching implications for the business – a client may feel they are not getting the time and attention they need and it is simply because their point of contact is suffering discomfort or pain every time they have to make a long phone call.  A telephone headset removes this problem and enables all employees to offer their time appropriately to clients without cutting matters short, improving business relationships and staff morale.


For able bodied people, a telephone headset can make a huge difference to the sustainability of a full day on the computer and phone, but for disabled employees a headset may be the only way they can do their job.  Amputees and people with limited upper body mobility, will find using a traditional phone for long periods very difficult or even impossible, so a telephone headset is a great option for providing these employees with the equipment to do their job.  People with hearing problems may benefit from a binaural noise isolating headset such as this one, which will remove background noise and allow them to concentrate on the call.  Hearing aid users can also benefit from headsets which are specially designed to work with the telecoil setting on their earpiece.  These work by receiving audio as a magnetic signal which is then converted into sound by the hearing aid. 


The use of telephone headsets is recommended by healthcare professionals, who regularly see patients with recurrent pain issues caused by the prolonged use of a traditional desk phone.  It is a small, yet effective change which will pay for itself in fewer sick days and better productivity within a matter of weeks for the most severely afflicted.  Companies wanting to improve their ergonomic credentials should seriously consider investing in a fleet of telephone headsets and consulting an occupational therapist, who can provide first class information and suggestions on improving the setup of workstations.

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